Privacy Policy

1. Introduction

Welcome to kv66. We are committed to protecting the privacy of all users who access our online gaming platform. This Privacy Policy explains in clear and transparent terms how kv66 collects, processes, stores, and protects the personal information you provide when you use our services. By accessing or using the kv66 platform, you agree to the practices described in this policy.

This policy applies to all visitors, registered users, and customers of kv66 across all device types, including mobile applications and the web platform accessed from Bangladesh and internationally. We encourage you to read this document carefully and contact us if you have any questions about how your data is handled.

2. Information We Collect

Personal Information You Provide

When you register an account, make a deposit, request a withdrawal, or contact our support team, you may provide the following categories of personal information:

• Full name and date of birth (used for age verification — 21+ only)
• Email address and mobile phone number
• Residential address (city, district — e.g., Dhaka, Chittagong, Sylhet)
• Payment account identifiers (bKash, Nagad, Rocket, Upay, or bank account details)
• Government-issued ID information submitted for KYC verification

Information Collected Automatically

When you use the kv66 platform, certain technical and behavioural data is collected automatically to help us maintain platform security, improve user experience, and comply with anti-fraud obligations:

• IP address, device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation patterns
• Game history, betting activity, and session duration
• Cookies and similar tracking technologies (see Section 5 below)

3. How We Use Your Information

kv66 uses the personal information we collect strictly for the following legitimate purposes:

• To create and manage your kv66 player account and verify your identity
• To process deposits and withdrawals via bKash, Nagad, Rocket, Visa, Mastercard, and other supported payment methods
• To deliver customer support, respond to queries, and resolve disputes in a timely manner
• To comply with anti-money laundering (AML) obligations and responsible gaming requirements
• To send you important account notifications, security alerts, and promotional updates (where you have opted in)
• To analyse platform usage and improve the overall gaming experience for our Bangladeshi users

4. Sharing Your Information

kv66 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited and strictly controlled circumstances:

• Payment processors (bKash, Nagad, Rocket, Upay, banking partners) — solely to facilitate the completion of your financial transactions
• Identity verification and KYC service providers engaged to comply with applicable regulations
• Game software providers (e.g., Pragmatic Play, Evolution Gaming, Spribe, Ezugi) — limited to session and game data necessary to run the games
• Law enforcement or regulatory authorities when required by applicable law or court order

All third-party service providers engaged by kv66 are contractually bound to handle your personal data with the same level of care and confidentiality that we apply ourselves. They are not permitted to use your data for any purpose other than the specific services they provide to kv66.

5. Cookies and Tracking Technologies

kv66 uses cookies and similar tracking technologies to enhance your browsing experience, maintain session security, and collect anonymised analytics data about how users interact with our platform.

Types of Cookies We Use

We use essential session cookies (required for the platform to function), analytical cookies (to understand usage patterns and improve performance), and preference cookies (to remember your language and display settings). We do not use third-party advertising cookies.

Managing Your Cookie Preferences

You can configure your browser to refuse all cookies, alert you when a cookie is being sent, or delete cookies that have already been stored. Please note that disabling certain cookies may affect the functionality of the kv66 platform and some features may become unavailable.

6. Data Security

kv66 employs industry-standard technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmissions, secure data storage with restricted access controls, regular security audits and penetration testing, and two-factor authentication options for account login.

While kv66 takes every reasonable precaution to protect your data, no system is entirely infallible. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users without undue delay and take all necessary corrective actions.

7. Data Retention

kv66 retains your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. Account data is generally retained for the duration of your active account relationship with kv66 and for a defined period thereafter in compliance with applicable financial and gaming regulations.

Once your personal data is no longer required, kv66 will securely delete or anonymise it in accordance with our data disposal procedures. You may request early deletion of certain data categories by contacting our support team, subject to our legal obligations.

8. Your Rights

As a kv66 user, you have the following rights regarding the personal data we hold about you:

• Right of Access — you may request a copy of the personal data we hold about you at any time
• Right to Rectification — you may ask us to correct inaccurate or incomplete personal information
• Right to Erasure — you may request deletion of your personal data, subject to legal retention requirements
• Right to Object — you may object to certain types of processing, including direct marketing communications
• Right to Data Portability — you may request that we transfer your data to another service provider in a structured, machine-readable format

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing certain requests.

9. Third-Party Services and Links

The kv66 platform integrates third-party game software from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play games powered by these providers, certain session and gameplay data is transmitted to them solely for the purpose of delivering the game experience. These providers operate under their own privacy frameworks and are required to comply with applicable data protection standards.

kv66 is not responsible for the privacy practices of external providers or any other third-party services accessed beyond our platform. We recommend reviewing the privacy policies of any third-party service you interact with independently.

10. Children's Privacy

kv66 is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect personal information from, individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use the kv66 platform in any capacity. If we discover that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data. If you believe a minor has provided us with their information, please contact us at [email protected] immediately.

11. Changes to This Privacy Policy

kv66 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable laws, platform functionality, or our data processing practices. When we make material changes, we will update the "Last Updated" date displayed at the top of this policy and, where appropriate, notify registered users via email or prominent notice on the platform.

Your continued use of the kv66 platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kv66 handles your personal data, our support team is ready to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.

Email us at: [email protected]